Customer Agreement CanadaPharmacyOnline.com has established business relationships with licensed pharmacies in Canada and licensed pharmacies or fulfillment centers in other countries, including but not limited to the United Kingdom, Australia, New Zealand, India and Mauritius, that have licensing requirements that are comparable to the ones in Canada. CanadaPharmacyOnline.com will select, in consultation with you, the appropriate pharmacy to fill your prescription(s) based on product quality, availability and price. I, as the undersigned, being of the age of majority in the jurisdiction where I reside, hereby enter into this agreement (the "Agreement") with CanadaPharmacyOnline.com intending to be legally bound. Disclosure and Representations I hereby represent and confirm to each Candrug International Ltd. and CanadaPharmacyOnline.com, and each of their constituent entities, as well as to each of their affiliates, associates, related companies, subsidiaries and parent companies and each of their respective directors, officers, shareholders, employees, contractors, successors and assigns (all such persons are hereafter collectively referred to as "CanadaPharmacyOnline.com") that: 1. I enter into this Agreement to CanadaPharmacyOnline.com because I wish to place an Order(s) with CanadaPharmacyOnline.com for certain products which may include pharmaceuticals (the "Order"), on the terms and conditions set out herein; 2. Any pharmaceutical(s) to be delivered to me in connection with my Order (the "Pharmaceutical(s)") were prescribed by a doctor licensed to practice medicine in the country, state or other applicable jurisdiction in which I reside or where I sought treatment; 3. The prescription(s) for the Pharmaceutical(s) (the "Prescription") was lawfully obtained by me from that physician; 4. I will use the Pharmaceutical(s) strictly according to the instructions provided by the physician who prescribed the Pharmaceutical(s), as the person for whom such Pharmaceutical(s) were prescribed; 5. I can lawfully make my own medical decisions according to the law of the place where I reside; 6. The Prescription has not been altered in any way nor has it been filled prior to submission to CanadaPharmacyOnline.com. I agree to provide my original Prescription to CanadaPharmacyOnline.com, by courier or by mail, in order that my Prescription be filled. I also undertake to immediately destroy all copies of my Prescription once it has been filled; 7. I am not seeking or relying on any medical information from CanadaPharmacyOnline.com and I have consulted a qualified physician licensed in the jurisdiction where I obtained the Prescription within the last year; 8. I will immediately contact the physician who provided the Prescription in the event I suffer any unexpected side effects from any of the Pharmaceutical(s); 9. I understand that it is my responsibility to have regular physical examinations by my primary U.S. licensed physician that is responsible for my care, including all suggested testing to ensure I have no medical conditions or problems that would constitute a contraindication to me taking the Pharmaceutical(s) being prescribed; and 10. I acknowledge that CanadaPharmacyOnline.com and its employees have relied on the information and documentation that I am providing (including the Order, the Prescription and the Patient Information Form) and I represent and confirm that I have fully and accurately disclosed all pertinent information and documentation to CanadaPharmacyOnline.com. I agree to notify CanadaPharmacyOnline.com of any changes to my physical or medical condition by providing an updated Patient Information Form. Authorization and Consent It is my responsibility to ensure that my use of CanadaPharmacyOnline.com and my purchase, possession, and importation of Pharmaceuticals complies with the laws of my jurisdiction. I confirm I am not using this service for the purpose of initiating legal action against CanadaPharmacyOnline.com, its partners, or any affiliated entities. 11. The authorizations and consents that I am providing herein to CanadaPharmacyOnline.com commence on the date I sign this Agreement and will continue until I revoke them. I understand that I can revoke the consents and authorizations I have granted at any time by giving written notice to CanadaPharmacyOnline.com of my intentions in that regard. 12. I hereby authorize CanadaPharmacyOnline.com to take all steps and sign all documents on my behalf to obtain a prescription in the country where the dispensing pharmacy/fulfillment center is located that is the equivalent of the prescription that I sent to CanadaPharmacyOnline.com (the "Equivalent Prescription") to the same extent that I could do personally if I were present taking those steps and signing those documents myself. This authorization shall include, but not be limited to, collecting personal health information about me, collecting similar information from my prescribing physician or pharmacist, and disclosing that personal health information to CanadaPharmacyOnline.com, its employees, affiliates and service providers, including without limitation the physician licensed in the country where the dispensing pharmacy is located and any pharmacist for the limited purpose of obtaining the Equivalent Prescription and filling my Order. 13. Without limiting anything else herein, I hereby provide CanadaPharmacyOnline.com with my consent and the authority to share my personal health information with any physician in the country where my pharmaceuticals will be dispensed from and to obtain my medical history, drug history, contact information and other necessary documentation from my U.S. physician. I further consent to the physician in the country where my pharmaceuticals will be dispensed from and my U.S. physician being able to contact one another to discuss my medical condition, as it pertains to the prescribing of my Pharmaceutical(s). I understand that the reason for this consent is to provide the physician in the country where the pharmaceuticals will be dispensed with the full opportunity to conduct an independent analysis of whether my Prescription is appropriate and discuss any potential medical complications that might arise. I further understand that my medical information will not be used for any other purpose and will be kept in strict confidence. I further agree to regularly visit my U.S. physician and to promptly advise CanadaPharmacyOnline.com of any change to my medical condition or prescriptions. 14. I hereby specifically acknowledge that I am aware that CanadaPharmacyOnline.com will be transmitting my personal health information by electronic means (for example fax, secure internet) to its employees, affiliates and third-party service providers including the physician in the country where the pharmaceuticals will be dispensed. I understand that the use of electronic means will enhance the efficiency and timeliness of processing my Order. I also understand that CanadaPharmacyOnline.com, as a custodian of my personal health information, will take all appropriate precautions to protect my personal health information from improper disclosure or use. I hereby consent to CanadaPharmacyOnline.com's transmission of my personal health information by electronic means. 15. I authorize CanadaPharmacyOnline.com and any third-party pharmacy/fulfillment center contracted by CanadaPharmacyOnline.com to fill my Order, to take all steps on my behalf necessary to package or repackage my Pharmaceutical(s) and to deliver them to a designated postal authority located outside of the United States to be delivered to me, to the same extent as I could do if I were personally present and taking those steps myself. 16. I understand that CanadaPharmacyOnline.com shall take all steps necessary to arrange for the shipping of my Pharmaceutical(s) to me. 17. I acknowledge and agree that I initiated a consultation with CanadaPharmacyOnline.com. I further acknowledge that CanadaPharmacyOnline.com and Candrug International Ltd. is located in Barbados. The third-party dispensing pharmacy/fulfillment center contracted by CanadaPharmacyOnline.com are located in Canada, United Kingdom, India, Mauritius, New Zealand, and Australia or other countries selected by CanadaPharmacyOnline.com from time to time. All professional services that I received from any physicians or pharmacists licensed in Canada or other countries, as the case may be, are being received in those jurisdictions of their licensure. Purchase and Sale Terms 18. CanadaPharmacyOnline.com will bill me and debit the relevant payment method (my credit card, bank account, payment draft or other payment method) the following amounts - the pharmaceutical price, shipping charges and any other fees or surcharges (in U.S. dollars) as posted on the CanadaPharmacyOnline.com website prior to shipping my Order. I further understand and agree that in addition to the pharmaceutical price, shipping charges, fees/surcharges, my Order may also be subject to certain import-related tariffs currently being imposed by the United States and I agree that it is my sole responsibility to pay any and all tariffs and any related service fees associated with collecting the tariffs that form part of my Order. 19. The Pharmaceutical(s) will not be packaged in child protective packaging, unless otherwise requested by me on the Patient Information Form. 20. Once purchased and shipped, no pharmaceutical product may be returned or exchanged. 21. Title to my prescribed medications and the risk of loss passes from CanadaPharmacyOnline.com to me when the Pharmaceutical(s) comprising my Order are received by the designated postal authority located in a jurisdiction outside of the United States for shipment to me. 22. CanadaPharmacyOnline.com reserves the right to refuse to assist me in obtaining my Order, or any other order, in its sole discretion, in which event I will be entitled to a refund for monies paid for such Order. 23. CanadaPharmacyOnline.com does not provide its services as a substitute for healthcare or the advice of the customer's primary care physician. 24. Unless specified otherwise herein, CanadaPharmacyOnline.com will not exchange medication or return any monies paid once an Order is filled, unless the Pharmaceutical(s) provided to me by the dispensing pharmacy/fulfillment center does not correspond with my prescription. 25. It is agreed that the relationship among CanadaPharmacyOnline.com, the pharmacy/fulfillment center dispensing my Order and me as the Customer is that of independent contractors and there is no agency, partnership or other relationship among any of the parties. 26. I specifically acknowledge and agree that each and every one of these terms and conditions will automatically and without further action by me or CanadaPharmacyOnline.com, apply to and govern any future orders by me of Pharmaceutical(s) from CanadaPharmacyOnline.com unless I specifically indicate otherwise at the time of ordering such Pharmaceutical(s) and such amendment is accepted by CanadaPharmacyOnline.com in writing. Without limiting the foregoing, each authorization and consent provided by me in this Agreement shall continue until I revoke such authorization or consent (which I can do at any time) in accordance with paragraph 11 above. (a) Prescription products cannot be returned or refunded except when the dispensed pharmaceuticals do not correspond with my prescription. (b) I accept that packaging, labeling, and pill appearance may differ from U.S. products and agree to receive products 'as is'. (c) I appoint the courier/postal service as my agent for delivery. (d) I assume all risk of loss once the order is shipped or delivered to a postal authority outside the United States. (e) Prices posted on CanadaPharmacyOnline.com are subject to change without notice. (f) I acknowledge that I, and not CanadaPharmacyOnline.com, am the importer of record for any products shipped to me into the United States. (g) I understand and agree that all sales are completed in the jurisdiction where the dispensing pharmacy operates, prior to export, and that no sale occurs within the United States. Governing Law Release and Waiver I hereby release and hold harmless CanadaPharmacyOnline.com, its affiliated entities, contracted pharmacies, physicians, and personnel from any and all claims, liabilities, damages, or losses including direct, indirect, special, or consequential damages arising from: 1. My use of the pharmaceuticals; 2. The performance or timing of any services; 3. My breach of this Agreement. CanadaPharmacyOnline.com's liability is strictly limited to replacement or refund of the product cost. No other warranties, express or implied, are provided. Pharmaceuticals may be dispensed from licensed pharmacies in Canada, United Kingdom, Australia, New Zealand, India, Mauritius, or other countries selected by CanadaPharmacyOnline.com. The specific pharmacy will be disclosed upon request. 27. I specifically acknowledge and agree that any and all agreements reached or contracts formed throughout the course of my purchase of the Pharmaceutical(s) shall be deemed to be made: (a) in respect of any pharmaceuticals that were dispensed in Canada, in the Province of British Columbia, Canada and accordingly shall be governed by the laws of the Province of British Columbia and the laws of Canada applicable to such contracts and agreements; and (b) in respect of any pharmaceuticals that are dispensed in a country other than Canada, the governing law shall be the laws of Canada applicable to such contracts and agreements. 28. I specifically acknowledge and agree that any dispute that arises between me and CanadaPharmacyOnline.com or any of the dispensing pharmacies that fill my Order shall: (a) insofar as such dispute relates to CanadaPharmacyOnline.com or any pharmacy that has filled my Order, be governed by the laws of the Province of British Columbia and the laws of Canada applicable to contracts formed in British Columbia; and (b) insofar as such dispute relates to any dispensing activity that took place outside of Canada, such dispute shall be governed by the laws of Canada applicable to such dispute; (c) it is understood and agreed that all disputes of any kind shall be exclusively resolved through binding arbitration pursuant to the ADR Institute of Canada Rules. I have read and understood the terms and conditions set out in this Agreement and agree, on behalf of myself, my heirs, successors, administrators and assigns to be bound by these terms and conditions. Posted: December 11, 2025.
