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FAQ
Q1: WHY ARE MEDICATIONS CHEAP IN CANADA?
Q2: IS CANADA PHARMACY ONLINE A CANADIAN PHARMACY?
Q3: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
Q4: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR MEDICATIONS
COME FROM OTHER COUNTRIES?
Q5: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
Q6: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM THE
SAME MANUFACTURERS AS IN THE UNITED STATES?
Q7: ARE GENERIC DRUGS SAFE?
Q8: DO I NEED A PRESCRIPTION?
Q9: WHY IS THERE A SHIPPING CHARGE IF THE MEDICATIONS ARE SENT OUT
THROUGH REGULAR MAIL? ARE THERE OTHER HIDDEN FEES?
Q10: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
Q11: HOW LONG IS DELIVERY TIME?
Q12: WHAT IS THE MAXIMUM AMOUNT OF MEDICATION THAT I CAN ORDER?
Q13: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY?
Q14: IS THIS LEGAL?
Q15: DO YOU DEAL WITH INSURANCE COMPANIES?
Q16: HOW CAN I PAY FOR MY ORDER?
Q17: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE
FILLED?
ANSWERS
Q1: WHY ARE MEDICATIONS CHEAP IN CANADA?
A: The Canadian government regulates the cost of prescription drugs, keeping
prices low. The Canadian government also allows generic drug companies to
manufacture generic equivalents a lot sooner than in the US. The Canadian
Dollar is weak in comparison to the UK Pound, the Euro and the US Dollar.
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Q2: IS CANADA PHARMACY ONLINE A CANADIAN PHARMACY?
A: We are a Canadian company that works with licensed pharmacies. Our services
give you access to licensed pharmacies around the world offering both branded
and generic versions of prescription and non-prescription drugs at affordable
prices.
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Q3: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
A: Brand and generic drugs are chemically and therapeutically the same. They
have the same chemical ingredients and work in the same way as brand name
drugs. Generic drugs are low-cost versions of brand name drugs that are
produced by several manufactures once the patents expire on brand name
versions. The biggest difference between generic and brand drugs is the price.
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Q4: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR
MEDICATIONS COME FROM OTHER COUNTRIES?
A: We dispense medications/products from licensed pharmacies that meet the
highest standards of safety and service. Our network ensures that you receive
reliable, safe, and affordable supply for your medications. Internationally,
manufacturers may have different names for the same medications that are
dispensed in the US due to trade laws. However, the active chemical ingredients
and therapeutic actions of the medications are exactly the same. The only real
difference is that the packaging may be slightly changed due to the various
trade names.
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Q5: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
A: : Apotex Inc., Novopharm Limited, Cobalt Pharmaceuticals Inc., Ranabaxy
Laboratories, Dr.Reddy’s, Rhoxalpharma are some of the manufactures of generic
drugs. Click here to learn more information on generic
manufactures.
http://www.apotexcorp.com/product_frameset.html
http://www.cobaltpharma.com/en/
>>Back to Questions
Q6: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM
THE SAME MANUFACTURERS AS IN THE UNITED STATES?
A: The products we supply are from Pharma companies that have presence across
the world selling to US. Hence they maintain exceptionally high standards, a
rigorous approval system and very strict requirements for the manufacturing and
sale of brand and generic medications. Many of the drugs sold by these
companies in countries apart from US are the same as those sold in the United
States; manufacturers may use a different name for the exact same drug. In some
cases the drug may even look different but it is the same drug with the same
active ingredient.
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Q7: ARE GENERIC DRUGS SAFE?
A: Yes! Generic drugs are just as safe and effective as brand name products
are. Generic drugs available through the above mentioned Pharma companies go
through the same regulatory and approval process brand name and generic drugs
in the United States do.
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Q8: DO I NEED A PRESCRIPTION?
A: Yes. Like your local pharmacy, Canada Pharmacy Online requires a valid
prescription written by a licensed physician, in order for us to dispense your
prescription medications. When ordering from us please fax us a copy of your
medical practitioner's prescription to our toll free fax 1-866-930-3784. All
prescription medications are clearly marked by .
Over-the-counter products do not require a prescription and are indicated by .
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Q9: WHY IS THERE A SHIPPING CHARGE IF THE MEDICATIONS ARE SENT
OUT THROUGH REGULAR MAIL? ARE THERE OTHER HIDDEN FEES?
A: FedEx will not allow medications to be shipped through their service.
However, United States Postal Service allows medications to be shipped that is
why regular postal service is used and why there is a shipping charge. For
other companies that offer free shipping, the cost of shipping is factored into
their drug prices. There are no hidden charges or membership fees. The only
costs you pay are: the price of your medication (as seen on the website), our
$10 shipping fee.
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Q10: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
A: : Because we work in conjunction with licensed pharmacies to protect the
safety of you and other parties involved once a prescription and
non-prescription products have been dispensed it cannot be retuned for any
reason.
Under the pharmaceutical law prescription drugs are not returnable. All sales
are final. So before ordering (completing your order) please consult with your
physician regarding your medication. For more information look in policies
section.
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Q11: HOW LONG IS DELIVERY TIME?
A: For products coming out of Canada the delivery time is 8 to 12 business
days. For all international orders the delivery time is 10 to 15 business days.
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Q12: WHAT IS THE MAXIMUM AMOUNT OF MEDICATION THAT I CAN
ORDER?
A: According to the FDA you are allowed to order three (3) months worth of
personal prescription medication. You are free to order the maximum quantity
provided on our website for all Over the Counter medication.
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Q13: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY?
A: Our guidelines only allow for a three month supply to be dispensed for
personal use at one time. Exceptions to this 3 month guideline are made when
package size(s) dictate that you receive a different amount of supply. This is
to ensure that your medication is dispensed safely in accordance with original
manufacturer package size(s).
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Q14: IS THIS LEGAL?
A: According to the FDA residents of United States are allowed to import three
months of personal prescription medication. Occasionally the FDA intercepts
packages, due to the stress and harassment they experience from some drug
companies.
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Q15: DO YOU DEAL WITH INSURANCE COMPANIES?
A: Unfortunately no. Since we are located in Canada we cannot accept foreign
insurance. We do provide a detailed invoice in the package which may be
acceptable by your insurance company.
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Q16: HOW CAN I PAY FOR MY ORDER?
A: Canada Pharmacy Online accepts Visa and MasterCard. We also accept certified
checks and money orders, however, these must clear your bank before the
medication will be shipped, thus delaying the arrival of your order. We do not
accept other credit cards or any other form of payment.
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Q17: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN
HAVE FILLED?
A: Canada Pharmacy Online legally cannot ship narcotics or controlled drugs and
benzodiazepine medications across the border. We will not fill any habituating
prescriptions.
>>Back to Questions
The following are links to learn more about generic drug and manufactures.
http://www.fda.gov/cder/consumerinfo/generic_FactsAbout_text.htm
http://my.webmd.com/content/article/61/67575.htm
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