FAQ
Q1: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
Q2: WHERE ARE MY MEDICATIONS COMING FROM?
Q3: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
Q4: ARE GENERIC DRUGS SAFE?
Q5: DO I NEED A PRESCRIPTION?
Q6: WHY IS THERE A SHIPPING CHARGE IF THE MEDICATIONS ARE SENT OUT
THROUGH REGULAR MAIL? ARE THERE OTHER HIDDEN FEES?
Q7: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
Q8: HOW LONG IS DELIVERY TIME?
Q9: HOW CAN I PAY FOR MY ORDER?
Q10: WHAT IS eBillme?
Q11: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE
FILLED?
ANSWERS
Q1: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
A: Brand and generic drugs are chemically and therapeutically the same. They
have the same chemical ingredients and work in the same way as brand name
drugs. Generic drugs are low-cost versions of brand name drugs that are
produced by several manufactures once the patents expire on brand name
versions. The biggest difference between generic and brand drugs is the price.
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Q2: WHERE ARE MY MEDICATIONS COMING FROM?
A: We dispense medications/products from licensed pharmacies that meet the
highest standards of safety and service. Our network ensures that you receive
reliable, safe, and affordable supply for your medications. Internationally,
manufacturers may have different names for the same medications that are
dispensed in the US due to trade laws. However, the active chemical ingredients
and therapeutic actions of the medications are exactly the same. The only real
difference is that the packaging may be slightly changed due to the various
trade names.
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Q3: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
A: : Apotex Inc., Novopharm Limited, Cobalt Pharmaceuticals Inc., Ranabaxy
Laboratories, Dr.Reddy's, Rhoxalpharma are some of the manufactures of generic
drugs.
Click here to learn more information on generic
manufactures.
http://www.apotexcorp.com/product_frameset.html
http://www.cobaltpharma.com/en/
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Q4: ARE GENERIC DRUGS SAFE?
A: Yes! Generic drugs are just as safe and effective as brand name products
are. Generic drugs available through the above mentioned Pharma companies go
through the same regulatory and approval process brand name and generic drugs
in the United States do.
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Q5: DO I NEED A PRESCRIPTION?
A: Yes. Like your local pharmacy, Canada Pharmacy Online requires a valid
prescription written by a licensed physician, in order for us to dispense your
prescription medications. When ordering from us please fax us a copy of your
medical practitioner's prescription to our toll free fax 1-866-930-3784. All
prescription medications are clearly marked by
.
Over-the-counter products do not require a prescription and are indicated by
.
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Q6: WHY IS THERE A SHIPPING CHARGE IF THE MEDICATIONS ARE SENT
OUT THROUGH REGULAR MAIL? ARE THERE OTHER HIDDEN FEES?
A: FedEx will not allow medications to be shipped through their service.
However, United States Postal Service allows medications to be shipped that is
why regular postal service is used and why there is a shipping charge. For
other companies that offer free shipping, the cost of shipping is factored into
their drug prices. There are no hidden charges or membership fees. The only
costs you pay are: the price of your medication (as seen on the website), our
$10 shipping fee.
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Q7: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
A: : Because we work in conjunction with licensed pharmacies to protect the
safety of you and other parties involved once a prescription and
non-prescription products have been dispensed it cannot be retuned for any
reason.
Under the pharmaceutical law prescription drugs are not returnable. All sales
are final. So before ordering (completing your order) please consult with your
physician regarding your medication. For more information look in policies
section.
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Q8: HOW LONG IS DELIVERY TIME?
A: Shipping timeframes range from 10 - 18 business days.
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Q9: HOW CAN I PAY FOR MY ORDER?
A: Canada Pharmacy Online accepts Visa, MasterCard, eBillme, Certified
Checks and Money Orders. However, Certified Checks and Money Orders must clear your bank before the
medication is shipped, thus delay of your order may occur when using Certified Checks and
Money Orders. If you pay by check or money order, please write to
Candrug.
Please note, if you pay by credit card, the descriptor on your credit card statement would be "Canada Drugs Online".
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Q10: WHAT IS eBillme?
A: eBillme allows you to pay cash when you shop online. Just select eBillme at the checkout page, and pay for the order with cash through online-banking, or at a walk-in bank branch. eBillme is the most secure way to pay online, and it is free to use.
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Q11: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN
HAVE FILLED?
A: Canada Pharmacy Online legally cannot ship narcotics or controlled drugs and
benzodiazepine medications across the border. We will not fill any habituating
prescriptions.
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The following are links to learn more about generic drug and manufactures.
FDA: Facts About Generic Drugs