5:30 AM - 8:00 PM (M-F)
7:00 AM - 3:30 PM (S/S)

Frequently Asked Questions

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Q1: How can I order from
A: We offer convenient ways for our customers to order from us; online, email, by phone, or by fax or mail. Please click How to Order for complete ordering instructions.
Q2: Do you ship to Canada?
A: Yes, we ship Canadian products to Canada and require an original prescription or we can have your prescription transferred from your Pharmacy or Doctor.
Q3: How much am I charged for shipping?
A: Our shipping charge is a single flat rate of $10.00 for your entire order regardless the number of products you order.
Q4: Do you offer overnight shipping?
A: Currently, we only offer standard ground shipping.
Q5: Do you ship to countries other than Canada and the United States?
A: Yes, we will ship to most countries in the world including the United Kingdom. There is a minimum $25.00 shipping charge for international orders, other conditions may apply. Please call or email customer service for further details.
Q6: Do you ship to Australia?
A: Yes, we ship to Australia. The Australian Department of Health allows the importation of a 3-month supply of medication under the personal importation scheme, if that is what has been prescribed to you. Click here for more details.
Q7: How long will it take for my order to be delivered to me?
A: Delivery time from Canada can take from 4-8 business days across the Continental US and Canada and 14-18 business days for International orders.
Q8: Do you only sell Canadian drugs, or do you sell drugs from other countries as well?
A: In addition to dispensing from our affiliated Canadian dispensing pharmacy, we also arrange for your medications to be dispensed from licensed pharmacies and international fulfilment centers that are approved by the regulatory bodies in their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, India, New Zealand, Australia, Turkey, and United Kingdom.
Q9: If my drugs are shipped from countries other than Canada, will I receive Canadian drugs from the dispensaries in these other countries that ship to me?
A: No, Canadian drugs are only shipped from the Canadian dispensary.
Q10: Are generic drugs safe?
A: Yes. Each generic must demonstrate it is equivalent with its brand-name counterpart by showing that it delivers the same amount of active ingredient into a patient's bloodstream in the same amount of time as the brand name drug.
Generic drugs that do so should have the same therapeutic effect and therefore the same benefits and risks as their brand-name counterparts, but at less cost.
Q11: What is the difference between brand name and generic drugs?
A: The biggest difference between most brand name drugs and generic versions is that the brand product costs significantly more.
Brand and generic drugs are therapeutically and chemically equivalent. Generic drugs are required to have the same active ingredient, strength, dosage form, and route of administration as the brand name product. Trademark laws in some countries require the drugs to look different, so the generic version may be a different color, a different shape, have a different taste, or contain inactive ingredients that are different.
Q12: Do I need a prescription to order from your pharmacy?
A: Yes. Like your local pharmacy, you must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live or sought treatment. The only order Canada Pharmacy Online will process without a prescription are over-the-counter products.
Over-the-counter products are clearly marked "OTC"; however, they do not require a prescription.
Q13: How can I send you my prescription?
A: You can upload your prescription online by creating your account or logging in here, or sending it by your prescription to us by fax, email, or mail.
Toll-Free Fax Number: 1-866-930-3784
Email address:
Postal Address:
Canada Pharmacy Online
Unit #202A
8322 130th Street Surrey,
BC Canada V3W 8J9
Q14: Can I return my medication if I no longer need them?
A: Under pharmaceutical law, prescription drugs are not returnable. As a licensed pharmacy, to protect the safety of you and other parties involved, once prescription or non-prescription products have been dispensed, they cannot be returned for any reason. All sales are final. Before completing your order, we recommend you consult with your physician regarding your medications. For more information, please look at our policies section.
Q15: How can I pay for my order?
A: Canada Pharmacy Online accepts Visa and Mastercard credit cards, personal checks and international money orders. If you pay by personal check or money order, please write it to Candrug.
Please Note: We DO NOT ACCEPT money orders that are US only and state "Negotiable only in the US."
Q16: Are there any limits on the type of prescriptions I can fill?
A: Canada Pharmacy Online will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.
Q17: Are there any limits on the amount of medication I can order?
A: You can order up to a three-month supply of your medication if that is what has been prescribed for you.
Q18: Can I get refills on my prescription?
Yes, you can get your prescription refilled online with the "refill option", by email, mail or on the phone by calling our Customer Service at 1.866.920.3784.
Q19: Do you fill orders for pets?
A: Yes, we provide medication for your pet once you have a valid prescription from your vet.
Q20: Will you accept my current insurance?
A: No, we currently only accept payments through Visa and Mastercard credit cards, personal checks and international money orders.
Prescriptions Dispensed from Canada are Dispensed by Candrug Pharmacy #18985. 202A 8322-130th Street, Surrey, British Columbia, Canada V3W 8J9, 604-543-8711. Pharmacy Manager: Carol Hou.
This pharmacy is duly licensed in the province of British Columbia, Canada by the College of Pharmacists of BC. If you have any questions or concerns you can contact the college at: 200-1765 West 8th Ave Vancouver, BC V6J 5C6 Canada.
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